PRS SERIAL LICENSE
Please contact you have some other error then please refer to end user FAQ of the License Server: If both the connections are successful, and still you are getting the same error.
Process Runner cannot communicate with License Server in these cases.ġ2. If any of the connections fails, kindly communicate with your IT network team and ask them to open both the ports. You have to check the connectivity for both the ports mentioned in step 6 above.ġ1. If you get the connection failed screen, you will get the screen similar to below.ġ0. If the connection is successful, you will get a blank screen with blinking cursor. Note : The IP address and port number will be different in your case.ĩ. Enter Telnet, followed by the IP address and Port number and press Enter.
PRS SERIAL WINDOWS
Open the Command prompt in your Windows system.Ĩ. Now we know which two ports are required to be open, we are going to test them from Process Runner client computer using Telnet. Note down the port numbers you will find in this web page.ħ. Once you click on 'Show rlm Debug Log' option, you will get a page like below. Click Status on the left hand panel and click the 'SHOW rlm Debug log' option.Ħ. Check the Compatibility view of the web browser.ĥ. Note : If you are using IE8 or higher you might not be able to see right side of the website unless you turn on compatibility view. If page is not opened, kindly ask your IT/Network team to open the port number 5054 for the system with IP address found in PROR.LIC. Copy the IP address and paste it in your web browser adding 5054 with colon ':' in between. For Process Runner open C:\Users\Owner\Documents\Innowera\Lic in your system. Once the Telnet is enabled, follow the steps given below:ġ. Click on ‘Turn Windows features on or off’ Go to Control Panel/Programs And Featuresģ. For enabling the telnet, follow the steps given below:Ģ.
PRS SERIAL WINDOWS 7
Note: In Windows 7 (and possibly in Vista), you have to manually enable the Telnet first. Telnet is the lower level program used in Windows for testing whether the port is open or not. You have to assure that the appropriate network ports are open.
Troubleshooting -17 and -111 error: This error is due to Process Runner unable to communicate with the License Server. If you want to perform additional troubleshooting yourself, following steps might be helpful. We strongly suggest that you check with your IT/Network people. Please ensure that all the required ports are open. ġ) Please make sure you are connected to the correct network (Same network where Innowera License Server is installed).Ģ) Possible cause of this error is that IP Address/Host name mentioned in PROR.LIC file is incorrect or does not exist in your network.ģ) This mainly happens if firewall is blocking the communication. This mainly happens due to one of the following reason. This error is due to Process Runner unable to communicate with Innowera License Server. Communication error with license server (-17) & (-111) Communication error with license server (-17) & (-111)
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